Terms & Conditions

1. General Provisions & Merchant Identification

These Terms and Conditions ("Terms") govern the purchase and delivery of groceries and household products via the website indianmarket.lt and affiliated applications operated by:

Company: Asian Groceries UAB
Store Address: Šaltinių g. 22, Vilnius, LT-03214, Lithuania
Email: eshop@asiangroceries.lt
Customer Service Phone: +370 616 76111
Applicable Jurisdiction: Republic of Lithuania and European Union law

By placing an order or registering an account on our platform, you confirm that you are at least 18 years of age (or have parental/guardian consent) and agree to be legally bound by these Terms, our Privacy Policy, and our Refund & Return Policy.

2. Product Catalog, Fresh Goods & Inventory

We specialize in South Asian, Indian, and international groceries, including dry staples, spices, rice, flours, pulses, packaged goods, and temperature-sensitive fresh and frozen items.

• Product Information: Images and packaging displayed on the website are for illustrative purposes. Actual product packaging, manufacturer branding, or country of origin may occasionally vary due to batch rotation.
• Zero or Unset Prices: Products displayed with a zero or missing price are intentional indicators of catalog reconciliation and cannot be purchased until confirmed with active inventory and pricing.
• Weights and Catch Weight: Certain fresh produce items may have natural variations in unit weight. We strive to provide weights equal to or exceeding the ordered amount.
• Stock Availability: If an ordered item is out of stock at the time of fulfillment, our customer service team will contact you to offer an equivalent substitute or issue an immediate refund for the missing item.

3. Pricing, Taxes & Payment

• Currency and VAT: All prices are displayed in Euros (€) and include the statutory Lithuanian Value Added Tax (21% PVM) where applicable.
• Delivery Fees: Shipping and delivery charges are calculated based on your selected delivery method (DPD courier to door, DPD parcel locker, or in-store pickup) and are clearly displayed at checkout before order confirmation.
• Payment Processing: We accept payments via Shopify Payments (Visa, Mastercard, Maestro, Apple Pay, Google Pay) and authorized European banking payment methods. Orders are fulfilled only after payment authorization is received.

4. Delivery, Courier Transit & Receipt

We deliver across Lithuania and the European Union utilizing established logistics partners, primarily DPD Lietuva (courier delivery and DPD Pickup parcel lockers), as well as local store pickup in Vilnius.

• Customer Delivery Information: You are responsible for providing an accurate and complete delivery address, contact telephone number, and door/gate access codes.
• Temperature-Sensitive & Perishable Products: For fresh herbs, vegetables, paneer, and refrigerated items, orders are packed with insulated packaging and cold packs where appropriate. You are responsible for receiving the package on the first delivery attempt or collecting it promptly from the parcel locker to prevent spoilage.
• Inspection Upon Delivery: Upon receiving the shipment, please inspect the external package for damage before the courier departs. If the package is severely damaged, request a damage report with the driver and contact us immediately.

5. Statutory EU Right of Withdrawal & Perishable Exceptions

In accordance with Directive 2011/83/EU of the European Parliament and Article 6.228(10) of the Civil Code of the Republic of Lithuania:

• 14-Day Right of Withdrawal for Non-Perishables: You have the right to withdraw from this contract within 14 calendar days without giving any reason for non-perishable, sealed dry goods (e.g., unopened rice, whole spices, pulses, utensils). The return shipping cost is borne by the customer.
• Exemptions for Perishable Foods: The statutory 14-day right of withdrawal does not apply to perishable foodstuffs, refrigerated foods, fresh fruits, vegetables, paneer, dairy, bakery, or frozen items that are liable to deteriorate or expire rapidly (Directive 2011/83/EU Article 16(d)), or sealed goods that were opened after delivery and are unsuitable for return due to health protection or hygiene reasons (Article 16(e)).

6. User Accounts & Security

When you create an account, you must provide truthful, complete information and maintain the confidentiality of your login credentials. You are responsible for all activities conducted through your account.

7. Dispute Resolution & Governing Law

These Terms are governed by Lithuanian law. In case of any complaint, please contact us first at eshop@asiangroceries.lt. If a dispute cannot be resolved directly, consumers may submit a claim to:

State Consumer Rights Protection Authority (VVTAT):
Vilniaus g. 25, LT-01402 Vilnius, Lithuania · Website: www.vvtat.lt
Or via the European Commission's Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.